Refund & Cancellation Policy

Last updated: July 2026

Cancel anytime

You can cancel your subscription at any time from your dashboard, or by emailing support@gateholm.com. When you cancel, your subscription stops renewing and your access continues until the end of the period you've already paid for. There's no cancellation fee.

Refunds

If you're not happy with a new subscription, email us within 14 days of your first payment and we'll refund it in full. If you're in the EU, this also reflects your legal right of withdrawal for the first 14 days.

After that window, subscriptions are non-refundable for the current period — but you can cancel to stop future renewals and keep access until the period ends. We don't charge for partial periods.

Exceptions

If the service was unavailable for an extended time through our fault, or you were charged in error, contact us and we'll make it right regardless of the 14-day window.

Your data after cancellation

Cancelling doesn't immediately erase your data. There's a grace period during which you can still export everything or resubscribe; after that it's permanently deleted. See our Terms and Privacy Policy for details.

Contact

For any billing question, email support@gateholm.com.